SUPPORT
1. RETURN POLICY DIGITAL PRODUCTS
Due to the nature of our digital products, we are unable to offer full refunds. However, we are strongly committed to providing our customers the outmost satisfaction. Should you be dissatisfied with your purchase, kindly inform us within 7 days, and we will work with you to find a solution that leaves you satisfied.
2. WHAT SOFTWARE DO I NEED FOR YOUR DIGITAL PRODUCTS?
Our products compatible with any software or hardware that supports WAV or MIDI formats. However, they are also pre-mapped to specific DAW's or hardware sampler. Please read product descriptions and follow instructions on how to use them. The raw recordings can be accessed directly from the included product folders, unless otherwise specified.
The current minimum requirement is Ableton Live version 11.3.10. Because of our focus on analog sound recordings, you may only need Ableton's Simpler, which is available in all software versions (Intro, Artist, and Suite).
Some products may utilize advanced features that require the Suite version. This will be clearly stated in the product description. If other plugins or software are required for a particular product, it will also be clearly specified in the product description. Please verify the exact requirements before purchase by checking the product description.
3. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of secure payment options, including credit cards, debit cards, and PayPal.
4. HOW WILL I RECEIVE MY DIGITAL PRODUCTS?
All products are delivered instantly by email. After your purchase, you will receive a link to download your files immediately. However, due to file upload limitations, in some cases, you may receive a separate password-encrypted link to download your product .
5. ARE YOUR DIGITAL PRODUCTS ROYALTY-FREE?
Yes, all of our products are 100% royalty-free. This means that you can use the samples and presets from our packs in your own commercial productions without having to pay any additional royalties or fees.
Please note that our licensing terms do not permit the use of our sounds in isolation (i.e., not within musical compositions) for commercial purposes. For example, you cannot use our sounds to create another sample pack, or for isolated sound effects on a website or other multimedia format.
6. HOW DO I INSTALL MY DIGITAL PRODUCTS?
Each product comes delivered with an installation guide. If you require additional information please contact support at info@analogcircus.studio.
7. ADDITIONAL SUPPORT
If you unsure and can't find an answer to your question in this support page, please contact us at info@analogcircus.studio and we will be happy to assist you.
